Refund policy

Last Updated: October 20, 2026

At Zenvary, we are committed to providing our customers with a positive shopping experience. This Return and Refund Policy explains the conditions under which products purchased from zenvary.com may be returned or refunded.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in this policy and applicable consumer protection laws.

To be eligible for a standard return, the product must be unused, in its original condition, and returned with its original packaging, accessories, and included components.

Certain products may require special return arrangements due to their size, weight, or shipping requirements.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact us at Contact@zenvary.com.

Please include your order number, a description of the issue, and clear photos or videos showing the problem, where applicable.

After reviewing your claim, Zenvary will determine the appropriate resolution in accordance with applicable law. Depending on the circumstances, this may include a replacement, repair, or refund.

For returns approved because of a confirmed product defect, shipping damage, or an incorrect item supplied by us, Zenvary will cover the applicable return shipping costs.

Please keep the original packaging until the issue has been resolved. Contact us for return instructions before shipping an item back.

3. Returns Due to Change of Mind

If you wish to return a product that is not defective, damaged, or incorrectly supplied, you may request a return within the eligible return period.

In these circumstances:

The customer is responsible for return shipping costs.
The product must meet the applicable return eligibility requirements.
Original shipping charges, if any, may be non-refundable where permitted by law.
The return must be approved by our customer support team before the product is shipped back.

This section applies to voluntary returns, such as when a customer changes their mind or orders the wrong product. It does not limit any rights the customer may have under applicable law.

4. Clearance Products

Clearance products are subject to the same general return principles described in this policy.

If a clearance product arrives defective, damaged, or incorrectly supplied, please contact us for assistance. Clearance status alone does not remove any applicable legal rights.

For change-of-mind returns, the standard return eligibility requirements and customer-paid return shipping rules apply, subject to applicable law and any specific terms disclosed on the product page.

5. How to Request a Return

To request a return, email Contact@zenvary.com with the following information:

Your order number.
The name of the product you wish to return.
The reason for the return.
Photos or videos, if the product is damaged, defective, or incorrect.

Our support team will review your request and provide the appropriate instructions.

Please do not ship any product back without receiving return instructions from our team.

Due to the size and weight of certain products, including machinery, batteries, and other equipment, return shipping arrangements must be confirmed in advance.

6. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time it takes for the refund to appear depends on your payment provider or bank.

Original shipping charges and return shipping costs will be handled according to the circumstances of the return and applicable law.

If your refund has not appeared after a reasonable processing period, please contact us at Contact@zenvary.com.

7. Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, contact our support team to discuss the available options.

Exchanges and replacements depend on product availability. If a suitable replacement is unavailable, we will discuss an appropriate refund or other remedy as required by applicable law.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at Contact@zenvary.com.

Cancellation requests may be accommodated if the order has not yet been dispatched. Once an order has shipped, the return policy will generally apply.

Any applicable statutory cancellation rights remain unaffected.