Shipping policy

Last Updated: October 20, 2026

At Zenvary, we are committed to processing and shipping your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at https://zenvary.com.

1. Order Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days after payment has been successfully confirmed.

Business days generally exclude weekends and public holidays.

Order processing may take longer during holidays, promotional periods, or when additional order verification is required.

2. Estimated Shipping and Delivery Time

Once your order has been dispatched, the estimated delivery times are:

• United States: 3–5 business days

• United Kingdom: 3–5 business days

These delivery estimates begin after dispatch, not when the order is placed.

Including processing time, the estimated total timeframe is approximately 4–7 business days after payment confirmation.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, customs procedures, weather conditions, and other circumstances beyond our control.

3. Shipping Destinations

Zenvary currently provides the shipping estimates listed above for customers in the United States and the United Kingdom.

Please check the available shipping options at checkout to confirm whether delivery is available to your address.

If your destination is not supported at checkout, please contact us at Contact@zenvary.com before placing your order.

4. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, product size, weight, and shipping method.

For large or heavy products, including machinery, prefab houses, electric cargo vehicles, and solar batteries, special shipping arrangements may be necessary. Any applicable additional charges will be communicated where required before the order is finalized.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation email.

Once your order has shipped, tracking information will be provided when available.

Please allow time for tracking information to become active after dispatch. If you have questions about your shipment, contact us with your order number.

6. Large, Heavy, and Specialized Products

Some products sold by Zenvary may require specialized transportation because of their size, weight, packaging, or handling requirements.

For these products, delivery arrangements and estimated timelines may vary from the standard estimates listed above.

If special arrangements are necessary, we will provide relevant information where applicable. Customers should ensure that the delivery address is accessible and suitable for receiving the ordered product.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at Contact@zenvary.com.

We cannot guarantee that address changes can be made after an order has been processed or dispatched.

Additional shipping charges or other costs arising from incorrect address information may be the customer's responsibility where permitted by law.

8. Delayed or Missing Orders

Although we aim to meet our estimated delivery times, delays may occur due to carrier issues, severe weather, customs inspections, operational disruptions, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery timeframe, please contact us at Contact@zenvary.com with your order number.

We will review the available tracking information and help you determine the next steps.

Nothing in this policy excludes any remedies or rights you may have under applicable law if an order is lost or not delivered as agreed.

9. Customs Duties and Import Taxes

Depending on the destination and the shipping arrangement, international orders may be subject to customs duties, import taxes, or other charges imposed by local authorities.

Where such charges apply, responsibility for payment will depend on the shipping terms disclosed at checkout and applicable law.

Customers should review any applicable import requirements before placing an order.

10. Delivery Issues and Damaged Packages

Please inspect your package upon delivery.

If your order arrives visibly damaged, incomplete, or incorrect, contact us as soon as possible at Contact@zenvary.com.

Please provide your order number and clear photos or videos of the package and the affected product, where applicable.

We will review the situation and work with you to determine an appropriate resolution under our Return and Refund Policy and applicable law.

11. Contact Information

If you have questions about shipping, delivery estimates, or an existing order, please contact us:

Store Name: Zenvary

Website: https://zenvary.com

Email: Contact@zenvary.com

Please include your order number in all order-related inquiries so we can assist you more efficiently.

Thank you for shopping with Zenvary.