Terms of service

Last Updated: October 20, 2026

At Zenvary ("we," "our," or "us"), accessible through https://zenvary.com, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, browse our products, place an order, or contact our customer support team.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you interact with our store.

Personal Information You Provide

When you place an order, contact us, or interact with our website, you may provide:

Name and billing address.
Shipping address and delivery information.
Email address and telephone number.
Order details, purchased products, and transaction records.
Information you provide when contacting customer support or requesting a return or refund.

Payment Information

Payments are processed through the payment methods available at checkout. We may receive payment-related information, such as transaction confirmations, payment status, and limited payment details.

Your full payment card information is generally processed by the applicable payment provider and is not stored directly by us unless expressly stated.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

IP address and browser type.
Device information and operating system.
Pages viewed, products browsed, and interactions with our website.
Referring websites and general usage information.
Cookie identifiers and similar tracking information, where applicable.

2. How We Use Your Information

We may use your personal information to:

Process, confirm, and fulfill orders.
Arrange shipping and delivery.
Process payments, returns, refunds, and exchanges.
Communicate with you about orders and customer service requests.
Respond to inquiries sent to Contact@zenvary.com.
Operate, maintain, and improve our website and shopping experience.
Detect, investigate, and help prevent fraud, security incidents, and unauthorized transactions.
Comply with legal obligations and enforce our applicable terms and policies.
Send promotional emails or marketing communications where permitted by law and, when required, with your consent.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential store features, remember preferences, understand website traffic, and support advertising or marketing activities where applicable.

Cookies may be provided by Shopify and by third-party services integrated into our store.

You can manage cookies through your browser settings and, where available, our cookie consent tools. Disabling certain cookies may affect the functionality of some website features.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

4. How We Share Your Information

We may share relevant personal information with trusted third parties when necessary to operate our business, including:

Shopify: To host and operate our online store.
Payment providers: To process payments and help prevent fraudulent transactions.
Shipping and logistics providers: To deliver orders and manage shipment-related services.
Technology and service providers: To support website functionality, analytics, security, and customer service.
Marketing partners: Where applicable and permitted by law, to support advertising and marketing activities.
Legal and regulatory authorities: When disclosure is required by law or necessary to protect our legal rights, customers, or business.

We do not sell your personal information for money. Where applicable law treats certain advertising-related data sharing as a "sale," "sharing," or targeted advertising, you may have additional rights described in this policy.

5. Shopify and Third-Party Services

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Your information may be processed by Shopify and other service providers involved in operating our store, processing payments, and fulfilling orders.

These providers may process information in accordance with their own privacy policies and applicable legal requirements.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of websites that we do not operate. We encourage you to review their privacy policies before providing personal information.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, accounting, recordkeeping, fraud prevention, and legal compliance.

The retention period depends on the type of information, the purpose for which it was collected, and any applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Request a copy of certain information in a portable format.
Object to or request restrictions on certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of certain marketing or advertising-related data processing.
Lodge a complaint with a relevant data protection authority.

To exercise an applicable privacy right, contact us at Contact@zenvary.com.

We may need to verify your identity before processing certain requests. We will respond in accordance with applicable law.

9. International Data Transfers

Because we use Shopify and may work with service providers in different countries, your personal information may be processed or stored outside the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children who are below the age at which they can legally provide consent under applicable law.

If you believe that a child has provided personal information to us in circumstances where collection was not permitted, please contact us so that we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal obligations.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.